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COMMUNICATIONS > Call centre administration
PREFERRED TERM
Call centre administration  
DEFINITION
  • Managing facilities where trained staff are available to answer questions or provide advice via the telephone. Promoting the use of call centres to facilitate public access to government information.
BROADER CONCEPT
ENTRY TERMS
  • Advice lines
  • Telephone assistance services
CONTRIBUTOR
  • KOdea
CREATOR
  • superadmin
URI
https://data.naa.gov.au/def/agift/Call-centre-administration
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RDF/XML TURTLE JSON-LD Created 7/6/16, last modified 8/5/16